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Refund Policy/Exchange Policy
All sales are final. If a product is defective or damaged upon arrival, we will offer a 30 day exchange for the same product. All shipping fees will be paid by Colonial Patterns, if upon return of the product, we determine that the merchandise is in fact damaged or defective. Please contact us in advance at 816-471-3313. If the product is not damaged or defective and the customer wants to exchange or return the product, then the customer will be responsible for all shipping fees back to Colonial Patterns, as well as the additional shipping charge for the new merchandise to be sent. We will not refund the shipping and handling fees on any return or exchange.
Order Cancellation Policy
Please submit any cancellation by phone to 816-471-3313 or by email to orders@colonialpatterns.com.
Email cancellations must contain the following: First name, last name, phone number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. In the event that a cancellation was submitted and your order had already been shipped, then we will refund the value of the merchandise only once it has been returned to us. We will not refund the shipping and handling costs incurred.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Shipping Rates
Shipping to US:
| Order Total |
Shipping |
| $10 or less |
$3.50 |
| $20 or less |
$6.50 |
| $40 or less |
$8.00 |
| $65 or less |
$9.00 |
| $80 or less |
$10.00 |
| Over $80.00 |
12% of Order Total |
Shipping to Canada:
| Order Total |
Shipping |
| $10 or less |
$5.25 |
| $20 or less |
$9.75 |
| $40 or less |
$12.00 |
| $65 or less |
$13.50 |
| $80 or less |
$15.00 |
| Over $80.00 |
18% of Order Total |
Click Here for Important Information on Canadian Duties, Taxes, and Brokerage Fees.
Shipping World-wide:
| Order Total |
Shipping |
| $10 or less |
$10.25 |
| $20 or less |
$29.75 |
| $40 or less |
$32.00 |
| $65 or less |
$33.50 |
| $80 or less |
$35.00 |
| Over $80.00 |
38% of Order Total |
Depending upon item availablility, orders will typically ship from our facility within 1-3 days after it has been received. Orders are shipped by First Class Mail, Priority Mail, or UPS/FedEx depending upon the weight and volume of the package. Orders are typically received within 5-12 business days after they have been ordered. Colonial Patterns, Inc. is not responsible for delays caused by the courier, or replacement of lost orders submitted with incorrect or incomplete delivery information."
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